Shipping and return/refund policies
I combine shipments and I offer two shipping options:
1) express mail service (delivery between 2 and 7 working days, depending on your location and distance from Italy - beside custom duties)
2) express mail + insurance service
Please read below insurance detailed info, thank you.
Please note that in the last few months worldwide deliveries have been massively delayed, so it might take longer.
Shipping cost might vary depending on the parcel's weight and size, you'll see the exact amount during the checkout.
Pls see here below a basic shipping cost chart for your reference.
This applies for dolls, for smaller items like doll's heads or accessories cheaper shipping costs are applied:
Italy express: from €4
Europe express: from €31
UK express: from €32
Canada express from €37
USA express from €37
Mexico express from €45
Australia express from €44
Other countries express from €56
*Important* Express mail does NOT include insurance for lost or damaged goods. If you'd like to add a shipping insurance, please contact me before buying so I can add it for you at the checkout, thank you :)
Insurance cost is:
Additional €3 for Italy
Additional €6 for all other countries
Please also note that insurance implies a 10% (or minimum €26) insurance excess; This means that if your doll costs for example €200 you'll be refunded €174 (minimum insurance excess of €26).
As for damaged goods, please always check if the parcel you receive is in good conditions.
If you see damages, you'll need to claim it officially to your mailman, that will report it to the postal service. Always ask for a copy of the claim, or take a pic with your phone if they're using a mobile to send the claim.
You'll also have to take pictures of the damaged parcel before opening it, or there will be no way to get a refund for damaged goods.
I usually ship within 2/3 working days from the payment (provided I have all the necessary information). I'm an indipendent artist, I'm not Amazon, so I cannot ship right away XD but I always do my best to make you guys happy :)
Smaller items such as keychains, brooches, necklaces and original watercolour paintings are shipped with international signed for.
You can see shipping fees at the checkout.
All my listings have a lot of pictures and detailed informations. If you're not sure about something, please ask BEFORE buying.
So, once the goods are shipped and delivered, they cannot be returned.
My dolls are super carefully packed (please check the FAQ). The only way to have a refund for lost or damaged goods is to pay for a shipping insurance.
In this case, please contact me before buying so I can add insurance fee at the checkout for you. Thank you.
So, if you didn't ask for a shipping insurance and your goods get damaged or lost, there will be no refund.